Refund policy
Last updated: 5 November 2026
We want you to love your Depuff Daily brush. If you don't, here's how our guarantee and refunds work.
14-day money-back guarantee
Not happy with your brush? Send it back within 14 days of delivery and we'll refund the price of the brush in full. To qualify for this guarantee:
- The brush must be unused and in the same condition you received it, with no signs of use.
- It must be returned in its original packaging, with the storage case and everything it came with.
- Email us first at joseruby090797@gmail.com with your order number. We'll reply with the return address and instructions.
- Return postage is paid by you. We recommend a tracked service, as we can't refund parcels that don't reach us.
Because the brush is used directly on the skin, we can't accept returns of brushes that have been used, for hygiene reasons. Once your return arrives and we've checked it meets the conditions above, we'll refund you to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Faulty, damaged or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your order arrives damaged, faulty, or is not what you ordered, email us with your order number and a photo of the problem. We'll send a replacement or refund you at no cost to you, including any return postage. The unused and original-packaging conditions above do not apply to faulty or damaged items.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full.
Contact
Questions about a return or refund? Email joseruby090797@gmail.com and we'll help.